Shipping & Returns Policy

If something is not right with your order, contact our customer service team first. Most issues are resolved with a replacement, an exchange or a partial refund without you needing to ship anything back.

1. Return and exchange window

• You may request a return or exchange within 30 days of the delivery date recorded by your tracking number.
• Items must be unworn, unwashed and unaltered, with tags and original packaging where possible.
• Please contact us before sending anything back. Returns sent without prior contact cannot be matched to an order and may be refused.

2. Customized and personalized items

• Custom items are made to order. Printed names, numbers, badges and uploaded artwork are produced only after you order, so they cannot be resold or restocked.
• Because of this, customized items cannot be returned or exchanged for a change of mind — including the wrong size, the wrong name or number, or a design you no longer want.
• Please double-check the spelling, number, size and artwork placement before paying. We produce exactly what is submitted at checkout.
• If a custom item arrives defective, damaged, or different from the details you submitted, it is fully covered: we will remake it or refund it at no cost to you.

3. Non-customized (blank stock) items

• Can be returned or exchanged within 30 days for any reason, including a change of mind or a size that does not fit.
• Items must be returned in resalable condition. Return shipping for change-of-mind returns is paid by the customer; when the fault is ours we cover it.

4. Size exchanges

• One free size exchange is available per non-customized item within the 30-day window. You cover the cost of sending the item back; we cover the shipping of the replacement.
• Please compare your measurements against the size guide before ordering to avoid a second round trip.

5. Refunds

• Once your return is received, we inspect it within 2–3 business days and email you the result.
• Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card issuer may need a few additional days to post the credit.
• Shipping fees you have already paid are non-refundable unless the return is caused by our error (wrong, damaged or defective item).
• Customization fees are non-refundable once production has started, because the work has already been completed.
• Refunds are always returned to the original payment method. We do not issue refunds to a different card, account or person.

6. Damaged, wrong or missing items

• Report the problem within 7 days of delivery, with your order number and clear photos of the item and the packaging.
• We will arrange a free replacement or a full refund. You will not be asked to pay return shipping in these cases.
• If a parcel arrives visibly damaged, please keep the packaging until the claim is settled.

7. Order changes and cancellations

• Orders can be changed or cancelled free of charge before they enter production. Custom orders usually enter production quickly, so contact us as soon as possible after paying.
• Once a custom order has entered production or has shipped, it can no longer be cancelled.

8. How to start a return or exchange

1. Email info@fankitfootball.com or WhatsApp +86 189 3396 2881 with your order number and photos.
2. We confirm whether the item qualifies and send you the return address within 1–2 business days.
3. Ship the item back with tracking and send us the tracking number.
4. We inspect the item, then exchange, replace or refund it.

This policy covers orders placed on fankitfootball.com. Nothing here limits any statutory consumer rights you may have in your country of residence.